Siyaasadda Celinta Lacag ama Alaabta (Refund and Returns Policy)

Bikaaz

Taariikhda Dhaqan-galka: July 2026

Ku soo dhawoow Bikaaz.

Waxaan dooneynaa in macaamiisheennu si kalsooni leh uga adeegno Bikaaz. Haddii alaabta aad iibsatay aysan ku qanacsanayn ama ay jirto dhibaato ku timid, Siyaasaddan Lacag Celinta ayaa sharxaysa xaaladaha lacagta lagu soo celin karo.

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Goorma Ayaad Codsan Kartaa Lacag Celin?

Waxaad xaq u leedahay inaad codsato lacag celin haddii:

✅ Alaab khaldan laguugu soo diray.

✅ Alaab dhaawacan ama jabtay laguugu keenay.

✅ Alaabtu aysan shaqaynayn (haddii ay tahay qalab elektaroonig ah).

✅ Alaabtu aysan waafaqsanayn sawirka ama sharaxaadda lagu soo bandhigay Bikaaz.

✅ Dalabkaaga la joojiyay ka hor inta aan la soo dirin.

✅ Alaabta aan laguugu keenin muddadii lagu heshiiyay (marka aysan jirin xaalado degdeg ah ama dib u dhac ka baxsan awoodda Bikaaz).

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Xaaladaha Aan Lacagta Loo Soo Celin Karin

Lacag celin lama sameynayo haddii:

• Alaabta la isticmaalay ama la dhaawacay kadib marka lagu geeyo.
• Alaabta laga saaray baakaddeedii asalka ahayd.
• Alaabta ay dhaawacday isticmaalka khaldan ee macaamilka.
• Codsiga lacag celintu uu ka dambeeyo muddada la oggol yahay.
• Alaabta ay ka mid tahay kuwa aan la soo celin karin.

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Alaabaha Aan La Soo Celin Karin

Sababo caafimaad, nadaafadeed ama sharci awgood, alaabahan lama soo celin karo:

• Cunto iyo cabitaanno alaab la xidhiidha
• Daawooyin
• Cosmetics ama agabka qurxinta ee la furay
• Dharka gudaha (Underwear)
• Gift Cards & Hadyad lagu siiyey.
• Software ama adeegyo Digitaal ah
• Alaab si gaar ah loogu sameeyay macaamilka

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Muddada Codsiga

Codsiga lacag celinta waa in lagu soo gudbiyaa:

1 maalin gudaheed laga bilaabo maalinta alaabta laguu keenay.

Codsiyada ka dambeeya muddadan waxaa laga yaabaa inaan la aqbalin.

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Sida Loo Codsado Lacag Celin

Si aad u codsato lacag celin:

1. La xiriir Adeegga Macaamiisha ee Bikaaz.
2. Sheeg Order Number-kaaga.
3. Sharax dhibaatada jirta.
4. Soo dir sawir ama muuqaal cad haddii alaabtu dhaawacan tahay.
5. Sug jawaabta kooxda Bikaaz.

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Baaritaanka Codsiga

Marka codsigaaga la helo:

• Kooxda Bikaaz waxay dib u eegi doontaa codsiga.
• Waxaa laga yaabaa in lagu weydiiyo xog dheeraad ah.
• Go’aan ayaa lagugu soo sheegi doonaa muddo 1–3 maalmood oo shaqo gudaheed.

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Hababka Lacag Celinta

Haddii codsigaaga la ansixiyo, waxaad dooran kartaa:

Dib loogu Celiyo Lacagtaadii

Lacagta waxaa lagu celin doonaa habkii aad ku bixisay.

Ama

Store Credit

Lacagta waxaa lagu dari doonaa Wallet-kaaga ama Credit-ka Bikaaz si aad mar kale wax ugu iibsato.

Ama

Alaab Laguugu Beddelo

Waxaan kuu soo diri doonaa alaab cusub oo beddel u ah.

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Muddada Lacag Celinta

Marka lacag celinta la ansixiyo:

• EVC Plus / Zaad / eDahab: 1–3 maalmood oo shaqo.
• Bangiyada: 3–7 maalmood oo shaqo.
• Wallet-ka Bikaaz: Isla maalintaas ama 24 saac gudahood.

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Kharashyada Gaarsiinta

• Haddii qaladku ka yimid Bikaaz ama iibiyaha, kharashka soo celinta waxaa bixinaya Bikaaz.
• Haddii sababtu tahay isbeddelka go’aanka macaamilka, kharashka gaarsiinta waxaa bixinaya macaamilka.

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Dalabaadka La Joojiyay

Haddii aad joojiso dalabkaaga ka hor inta aan la dirin 1hrs dirista ka dib:

• Waxaa laguugu soo celin doonaa lacagta oo dhan.

Haddii dalabka la diray:

• Waxaa lagula dhaqmi doonaa Alaab toos loo Dalbaday (Non Returns Policy).

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Ilaalinta Macaamilka (Buyer Protection)

Bikaaz wuxuu ilaaliyaa xuquuqda macaamiisha.

Haddii:

• Alaabta aan la keenin,
• Alaab khaldan la keeno,
• Ama alaab dhaawacan laguugu keeno,

waxaad xaq u leedahay in arrinta dib loo eego oo lagu siiyo xal ku habboon sida lacag celin, beddel alaab ama Store Credit.

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Xuquuqda Bikaaz

Bikaaz wuxuu xaq u leeyahay inuu:

• Diido codsiyada been-abuurka ah.
• Codsado caddeyn dheeraad ah.
• Baaritaan ku sameeyo codsiyada shaki laga qabo.
• Xaddido ama joojiyo akoonnada si ula kac ah ugu xadgudba siyaasaddan.

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Nala Soo Xiriir

Haddii aad qabto su’aalo ku saabsan Siyaasaddan Lacag Celinta:

Bikaaz Customer Support

📱 WhatsApp: +252 63 3334590

📧 Email: support.bikaaz@gmail.com

🕒 Saacadaha Shaqada:

• Sabti – Khamiis
• 8:00 Subaxnimo – 8:00 Fiidnimo

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Ballanqaadka Bikaaz

Waxaan ku dadaaleynaa inaan ku qancino:

• 💜 Lacag celin caddaalad ah
• 🚚 Gaarsiin degdeg ah
• 📦 Alaabo tayo leh
• 🛡️ Wax iibsasho ammaan ah
• 🤝 Adeeg macaamiil oo lagu kalsoonaan karo

Bikaaz

“Waxaan kuu fududeyneynaa wax iibsiga si kalsooni leh.”